Please find below comprehensive Frequently Asked Questions. If you can not find an answer to your question simply use the live chat option to contact the team. They will get back to you live on the website, or via email, with an answer and will then add it to our FAQs.
To get in touch click the Live Chat button, at the very bottom towards the right-hand side of this page.
Frequently Asked Questions
Expand the heading below to locate your question and answer.
About Us
We have completed the DSPT every year since 2019 – our assessments can be found here: https://www.dsptoolkit.nhs.uk/OrganisationSearch/GEW
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We are registered and you will find us under ODS code GEW https://odsportal.digital.nhs.uk/Organisation/OrganisationDetails?organisationId=271592&showOpenChildredOnly=True
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We are indeed: https://ico.org.uk/ESDWebPages/Entry/ZA758387
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We are registered for VAT – VAT Number: 405322342. We understand that a majority of non-dispensing practices are not registered for VAT and this means they can not reclaim the VAT on our success invoices.
Dispensing practices should explain to their practice accountant that our reconciliation service is wholly related to the dispensing service. The practice account will then advise on the percentage of the VAT that can be reclaimed.
You can check our VAT registered here: https://www.gov.uk/check-uk-vat-number
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Enhanced Primary Care is a UK limited company registered with companies house, company number 10759672.
The company was registered in 2017 and began trading in 2018. The company began focused work on the PPA reconciliation service in September 2019.
Full details can be found on the companies house website: https://find-and-update.company-information.service.gov.uk/company/10759672
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Enhanced Primary Care is a family-owned limited company.
Shares are owned by Daniel Vincent, Practice Manager and Partner of 12 years – https://www.linkedin.com/in/somersetpm/. Lydia Vincent, Operations Manager and Nicky Vincent Reconciliation Director.
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Information Governance / Data Protection
Absolutely, this makes sure that everyone’s responsibilities are clear, and can be held to account if required.
This is an example DPA :
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We have completed the DSPT every year since 2019 – our assessments can be found here: https://www.dsptoolkit.nhs.uk/OrganisationSearch/GEW
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We are registered and you will find us under ODS code GEW https://odsportal.digital.nhs.uk/Organisation/OrganisationDetails?organisationId=271592&showOpenChildredOnly=True
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We are indeed: https://ico.org.uk/ESDWebPages/Entry/ZA758387
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The Enhanced Primary Care Data Protection Officer is Daniel Vincent. Due to the complex nature of the GDPR regulations, Daniel is supported by retained external specialists as and when required.
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FP34D PPA Reconciliation
If we or the NHS BSA notify you that your claim requires prior authorisation the ICB can locate their “authorised signatory” by following these details on the NHS BSA FAQ page:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
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Absolutely, in fact, if we complete our full reconciliation and find nothing we will buy you a great big box of biscuits and try and understand the magic you are working.
Seriously! This has happened once before, we found nothing to claim but learnt the benefit of a relatively small practice with a very stable PM, GP and Nursing Team.
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We review our commission annually, details of our most recent review our below. Commission rates for current services are set at the point of practice sign-up. New services may require a variation of commission rates, this will always be agreed with practices before the commencement of the new service.
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The time limit for claims is 6 years and is outlined each year in the Statement of Financial Entitlements.
Time limitation for claiming payments
SFE 2023 – https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1148108/general-medical-services-statement-of-financial-entitlements-directions-2023.pdf Page 62
(10) Payments are only payable if claimed before the end of the period of six years beginning
with the date on which they could first have fallen due (albeit that the due date has changed
pursuant to paragraph (5)).
The NHS BSA has confirmed to us directly that claims can be back-dated to the 6-year point outlined in the SFE. If exceptional circumstances can also be proven, claims beyond 6 years can be escalated to senior management.
The NHS England Standard Operation Procedure requires ICB prior authorisation for manually submitted backdated claims such as our influenza vaccination drug reconciliation. If ICBs are unsure of the authorised signatory is they can contact the NHS BSA using the details here:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
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Genuinely there is no catch. Daniel , our CEO, was a Practice manager for 12 years. He knew that the offer we created needed to be an “easy yes”. Primary Care is far too busy for complicated.
To make it an “easy yes” he felt:
- The commencement of the service needed to take less than 15 minutes of Practice Manager time
- The risk of not finding anything needed to sit with Enhanced Primary Care
- The percentage commission paid needed to strike a balance between the company and the practice sustainability
Considering these points our PPA reconciliation offer was born.
- Commission only “We find nothing you pay nothing” invoicing.
- Backed by our commission guarantee. If any element of your claim is rejected, we will support you to appeal and if unsuccessful refund the related commission.
- We also designed, and continuously improve, our simple sign-up and onboarding process to keep our 15-minute promise where ever possible.
You can also review our text and video reviews and testimonials from practices here: https://enhancedprimarycare.co.uk/testimonials/
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FP34D PPA Claims
If we or the NHS BSA notify you that your claim requires prior authorisation the ICB can locate their “authorised signatory” by following these details on the NHS BSA FAQ page:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
Leave a Reply
The time limit for claims is 6 years and is outlined each year in the Statement of Financial Entitlements.
Time limitation for claiming payments
SFE 2023 – https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1148108/general-medical-services-statement-of-financial-entitlements-directions-2023.pdf Page 62
(10) Payments are only payable if claimed before the end of the period of six years beginning
with the date on which they could first have fallen due (albeit that the due date has changed
pursuant to paragraph (5)).
The NHS BSA has confirmed to us directly that claims can be back-dated to the 6-year point outlined in the SFE. If exceptional circumstances can also be proven, claims beyond 6 years can be escalated to senior management.
The NHS England Standard Operation Procedure requires ICB prior authorisation for manually submitted backdated claims such as our influenza vaccination drug reconciliation. If ICBs are unsure of the authorised signatory is they can contact the NHS BSA using the details here:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
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The NHS BSA host their own comprehensive FAQ system which can be found here:
https://faq.nhsbsa.nhs.uk/knowledgebase/category/?articlecategory=NHS%20Prescription%20Services&id=CAT-01002&parentid=
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Influenza Vaccination Drug Reconciliation
If we or the NHS BSA notify you that your claim requires prior authorisation the ICB can locate their “authorised signatory” by following these details on the NHS BSA FAQ page:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
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We have been commissioned by the practices to conduct a FP34D reconciliation of their historic Seasonal Influenza Drug claims. This claim is made under the terms of the Statement of Financial Entitlements (SFE). This claim is for the drugs used and thus sits within the ICS budget and not public health.
During the development of this process, working alongside your colleagues at the NHS BSA, it was suggested that ICBs should “preauthorise” the claim to support in year budgeting. This preauthorisation is requested in the NHS England Standard Operating Procedure that NHSBSA work to.
Although 6 year historic drug claims made under the SFE are well established, there does not seem to be a standardised process for authorisation across ICBs. If you are unsure who your Senior Authorising Signatory is you can contact NHSBSA using the details in this FAQ: https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
If you require any further information, please do not hesitate to contact us directly
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The time limit for claims is 6 years and is outlined each year in the Statement of Financial Entitlements.
Time limitation for claiming payments
SFE 2023 – https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1148108/general-medical-services-statement-of-financial-entitlements-directions-2023.pdf Page 62
(10) Payments are only payable if claimed before the end of the period of six years beginning
with the date on which they could first have fallen due (albeit that the due date has changed
pursuant to paragraph (5)).
The NHS BSA has confirmed to us directly that claims can be back-dated to the 6-year point outlined in the SFE. If exceptional circumstances can also be proven, claims beyond 6 years can be escalated to senior management.
The NHS England Standard Operation Procedure requires ICB prior authorisation for manually submitted backdated claims such as our influenza vaccination drug reconciliation. If ICBs are unsure of the authorised signatory is they can contact the NHS BSA using the details here:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us