Please find below comprehensive Frequently Asked Questions. If you can not find an answer to your question simply use the live chat option to contact the team. They will get back to you live on the website, or via email, with an answer and will then add it to our FAQs.
To get in touch click the Live Chat button, at the very bottom towards the right-hand side of this page.

Frequently Asked Questions
Expand the heading below to locate your question and answer.
About Us
We have completed the DSPT every year since 2019 – our assessments can be found here: https://www.dsptoolkit.nhs.uk/OrganisationSearch/GEW
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We are registered and you will find us under ODS code GEW https://odsportal.digital.nhs.uk/Organisation/OrganisationDetails?organisationId=271592&showOpenChildredOnly=True
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We are indeed: https://ico.org.uk/ESDWebPages/Entry/ZA758387
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We are registered for VAT – VAT Number: 405322342. We understand that a majority of non-dispensing practices are not registered for VAT and this means they can not reclaim the VAT on our success invoices.
Dispensing practices should explain to their practice accountant that our reconciliation service is wholly related to the dispensing service. The practice account will then advise on the percentage of the VAT that can be reclaimed.
You can check our VAT registered here: https://www.gov.uk/check-uk-vat-number
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Enhanced Primary Care is a UK limited company registered with companies house, company number 10759672.
The company was registered in 2017 and began trading in 2018. The company began focused work on the PPA reconciliation service in September 2019.
Full details can be found on the companies house website: https://find-and-update.company-information.service.gov.uk/company/10759672
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Enhanced Primary Care is a family-owned limited company.
Shares are owned by Daniel Vincent, Practice Manager and Partner of 12 years – https://www.linkedin.com/in/somersetpm/. Lydia Vincent, Operations Manager and Nicky Vincent Reconciliation Director.
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FP34D PPA Claims
If we or the NHS BSA notify you that your claim requires prior authorisation the ICB can locate their “authorised signatory” by following these details on the NHS BSA FAQ page:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
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The time limit for claims is 6 years and is outlined each year in the Statement of Financial Entitlements.
Time limitation for claiming payments
SFE 2023 – https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1148108/general-medical-services-statement-of-financial-entitlements-directions-2023.pdf Page 62
(10) Payments are only payable if claimed before the end of the period of six years beginning
with the date on which they could first have fallen due (albeit that the due date has changed
pursuant to paragraph (5)).
The NHS BSA has confirmed to us directly that claims can be back-dated to the 6-year point outlined in the SFE. If exceptional circumstances can also be proven, claims beyond 6 years can be escalated to senior management.
The NHS England Standard Operation Procedure requires ICB prior authorisation for manually submitted backdated claims such as our influenza vaccination drug reconciliation. If ICBs are unsure of the authorised signatory is they can contact the NHS BSA using the details here:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
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The NHS BSA host their own comprehensive FAQ system which can be found here:
https://faq.nhsbsa.nhs.uk/knowledgebase/category/?articlecategory=NHS%20Prescription%20Services&id=CAT-01002&parentid=
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FP34D PPA Reconciliation
If we or the NHS BSA notify you that your claim requires prior authorisation the ICB can locate their “authorised signatory” by following these details on the NHS BSA FAQ page:
https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-01343/en-us
