Neighbourhood Health & NHS England’s 2025/26 Vision: Hope for the Future or More Pressure for General Practice?
In recent weeks, NHS England has released a series of key documents outlining the strategic direction for the next few[…]
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Enhanced Primary Care
We love Primary Care and our mission is to ensure every element is as good as it possibly can be. This isn’t easy, we don’t have all of the answers, but we have developed a number of solutions that have improved the lives of patients and practice teams.
The Importance of Effective Complaints Handling and Feedback Management in General Practice
https://club.hcqc.co.uk/c/self-audits/edit-lesson/sections/426166/lessons/1728467 In the fast-paced environment of general practice, ensuring patients feel heard and valued is paramount. Complaints handling and feedback[…]
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Adult Flu Procurement and Supply: What You Need to Know for 2025/26
The recent announcement from NHS England brings some clarity for practices planning their flu vaccination programmes for the 2025/26 season.[…]
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The Importance of Health and Safety in Healthcare Practices
https://club.hcqc.co.uk/c/self-audits/edit-lesson/sections/426166/lessons/1710228 Health and safety form the backbone of any successful healthcare organisation. In environments where patient care is paramount, maintaining[…]
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Change of Vaccine Brand for Pre-School Boosters: What Practices Need to Know
The UK Health Security Agency has announced a change in the vaccine used for the pre-school booster, with REPEVAX® set[…]
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Original Pack Dispensing: What the Recent Changes Mean for General Practice
From 1 January 2025, pharmacists in England can dispense medicines in their original packs under new NHS Pharmaceutical and Local[…]
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The Art of Leadership in Healthcare: Lessons from My Own CQC Journey
When I first faced a CQC inspection, I walked in confident that our team had done everything right. We had[…]
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A Question of Fairness: Lessons from a Practice’s Friends and Family Test Contract Breach Notice Appeal
A Question of Fairness: Lessons from the Practice’s Breach Notice Appeal The recent decision by NHS Resolution to uphold a[…]
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The Importance of Cleaning in Practice Care: A Foundation for Excellence
Cleaning and hygiene in general practice are non-negotiable aspects of care delivery. Beyond being a basic expectation, maintaining a clean[…]
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AI-Powered Document Workflow: Is It Time to Eliminate Your Backlog?
Document processing in general practice: it’s the unsung hero of our operations, yet often the greatest bottleneck. Duplicate letters, inconsistent[…]
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