https://club.hcqc.co.uk/c/self-audits/edit-lesson/sections/517639/lessons/2529138
In general practice, communication is everything. Whether it’s a leaflet about cervical screening, a sign in the waiting room about online booking, or the instructions given after a consultation — the way information is shared can directly impact a patient’s understanding, engagement, and outcomes.
But accessibility is not just about translating languages or using large print. It’s about creating an environment where every patient — regardless of literacy level, language, disability, or cultural background — can confidently access and act on the information they’re given.
Why This Audit Matters
1. It’s a fundamental part of inclusive care
Clear, accessible information supports patients to make informed decisions. Without it, people are more likely to miss appointments, misunderstand treatments, or disengage from their care — which can lead to poorer outcomes.
2. It supports your responsibilities under the CQC framework
This audit links directly to CQC ‘We’ statements such as:
- Providing information – tailoring communication to individual needs
- Equity in access – ensuring no one is excluded from vital health information
- Governance, management and sustainability – embedding good systems to manage resources and improve quality
3. It’s a visible sign of your culture
Outdated or inaccessible materials are often seen by everyone — patients, staff, and inspectors. This audit helps ensure your environment reflects a practice that is proactive, respectful, and responsive to its community.
From Assumption to Assurance
Many practices believe their materials are working well, but few have a system to review, test and monitor their accessibility. This audit moves you from assumption to assurance — and helps close any gaps before they affect patient safety or satisfaction.
🔍 What It Helps You Uncover
- Are staff aware of the formats and support tools available?
- Do materials reflect the diversity of your community?
- Is there a process for keeping information accurate and up to date?
- Do new patients, or those with additional needs, receive information that works for them?
Whether you discover strengths or areas for improvement, this audit ensures you’re being intentional and evidence-based in your approach.
✅ Accessible Information = Safer, Fairer, Better Care
Ultimately, this is about dignity, equality, and good governance. By completing this audit, your practice shows its commitment to health literacy, inclusion, and meeting the needs of every person who walks through your door.
