As we head into the challenges of winter, the wellbeing of NHS staff, including those of us in primary care, is more important than ever. Winter brings its unique pressures—higher demand, seasonal illnesses, and the inevitable strain on already stretched resources. I’ve been there, and I know how vital it is to prioritise support for our teams, especially during tough times.
Back in 2020, I reached a breaking point. Years of relentless demands, constant fire-fighting, and the heavy weight of responsibility as a Practice Manager and Partner left me burned out. It wasn’t just about the workload; it was the emotional toll of never feeling like I could do enough. When I finally stepped back to focus on my health, I realised something crucial: we can’t deliver excellent patient care if we don’t take care of ourselves and our teams first.
Support Available This Winter
NHS England has made it a priority to provide a range of wellbeing resources to help us navigate the pressures of the season. These tools can make a real difference, and I urge every one of you to explore them, encourage your colleagues to do the same, and, most importantly, use them if you need to.
1. Mental Health and Emotional Support
If you or your colleagues are feeling overwhelmed, NHS England has introduced a confidential 24/7 text support service. Simply text SHOUT to 85258 to connect with someone who can help you work through what’s on your mind. It’s a free, safe space to talk about anything that’s troubling you, whether you’ve had a particularly difficult day or just need someone to listen.
Additionally, there are wellbeing apps and mental health resources available on the NHS England website. These tools can be invaluable for building resilience and maintaining a sense of balance, even when the days feel impossibly long.
2. Financial Wellbeing Support
The rising cost of living is an added worry for many of us this winter. The MoneyHelper Service offers free and impartial advice via telephone, WhatsApp, and text. Whether it’s budgeting, managing debt, or simply gaining clarity on your financial options, this service can provide the guidance you need to navigate uncertain times.
3. Encouraging a Culture of Openness
One of the most powerful steps we can take is fostering a culture where seeking support is normalised. Talk to your line manager or connect with a Freedom to Speak Up Guardian if you’re facing challenges. No one should feel alone, and it’s vital to create an environment where asking for help is seen as a strength, not a weakness.
Why This Matters
My own burnout taught me a hard but necessary lesson: resilience isn’t about pushing through at all costs. It’s about recognising when you need help and having the courage to seek it. As leaders in primary care, we have a responsibility to ensure our teams have the tools and support they need—not just to survive the winter, but to thrive in their roles.
Take the First Step
If you’re feeling the strain, take a moment to explore the resources available. Text SHOUT to 85258, visit the NHS England website, or connect with the MoneyHelper Service. And if you’re in a leadership position, make it a priority to share these resources with your team. Let’s ensure no one feels alone in facing the pressures of the season.
Together, we can create a culture where wellbeing isn’t an afterthought—it’s at the heart of everything we do. Stay well, take care of yourselves and your teams, and let’s face this winter with the resilience and compassion that defines primary care.