We understand GPC has advised not to accept the data collection as part of the planned industrial action:
“9. Defer signing declarations of completion for “better digital telephony” and “simpler online requests” until further GPC England guidance is available. In the meantime:
– Defer signing off ”Better digital telephony” until after October 2024: do not agree to share your call volume data metrics with NHS England.
– Defer signing off “Simpler online requests” until Spring 2025: do not agree to keep your online triage tools on throughout core practice opening hours, even when you have reached your maximum safe capacity. ”
With NHSE saying
“There is an opportunity to generate and understand a more accurate picture of telephony demand on general practice through the new cloud-based telephony data set. General practices have been sent an invitation via the Calculating Quality Reporting Service (CQRS). Practices should accept this invitation by 1 October, in accordance with the GP contract regulations and data provision notice.
To claim the CAIP domain ‘Better Digital Telephony’, all PCN member practices must accept the invitation on CQRS, and regularly be using the data to support capacity/demand service planning and quality improvement.”
What do you plan to do?