Supporting practices to secure digital tools (online consultation, messaging, appointment booking, demand and capacity) is a key part of the Primary Care Access Recovery Plan and the move to Modern General Practice model.
Funding is available in 2024/25 to support the purchase of these tools. In 2024/25 there will be flexibility in the approach, given the Digital Pathways Framework delay. NHS England is asking ICBs to work collaboratively with PCNs/practices and the national Commercial and Procurement Hub to ensure the necessary tools are in place, by using or extending existing frameworks, directly contracting with suppliers who meet new national standards and by securing a greater range of demand and capacity planning tools. Practices/PCNs should continue to link with ICB digital leads to ensure their requirements are discussed. Read our practice guidance.