Developed in partnership with the Practice Managers Association, new modules have been added to the free eLearning programme which supports general practice administrative staff in sorting, signposting and delivering administrative triage using digital tools, with the aim of supporting an inclusive approach to managing demand and workload. The new modules cover:
- recognising the importance of good communication
- spotting and responding promptly to red flags using both existing and COVID-19 specific protocols.
- maintaining confidentiality and privacy within digital healthcare for patients and their carers and the importance of digital inclusion
- understanding the importance and benefits of accurate appointment data and the use of coding.