New patient materials to support referrals from general practice for a minor illness consultation under the Community Pharmacist Consultation Service (CPCS) are now available. The communication materials have been designed to help practice teams and ICBs explain to patients why they are being offered a consultation with a community pharmacist and what to expect from it, to increase confidence in the referral process.
The digital materials were tested by practices – who found them a useful resource when making referrals. They include a patient leaflet and easy read version, poster, digital display screen, social media images and accompanying text and a briefing sheet that explains how to use them. Translations of the leaflet are available in ten languages. Contact england.pharmacyintegration@nhs.net for more information.