There’s an old saying that no plan survives first contact with the enemy. In our case, the enemy isn’t the CQC. It’s the real world.
I know the Harmony CQC programme from the inside. I built it, and I hit my own barriers along the way. That’s the curse of knowledge: when you know something well, it’s hard to see where someone coming to it fresh will get stuck.
So, this is not me handing over a plan and saying, “Do it.” Members will hit real-world barriers that are different from the ones I hit. That’s expected. It’s also the most valuable thing we can learn from.
That’s why we take feedback seriously. It’s how we keep being a learning organisation rather than one that thinks it’s finished.
When one member finds a way past a barrier, that learning goes to everyone. We adapt, we adopt what works, and we share it across the whole membership. No reinventing the wheel.
Where has the plan met the real world for you? Tell us inside the community.