A recent case handled through NHS Resolution highlighted how a missed administrative process led to a practice being unable to submit a claim within the required deadline — ultimately resulting in a permanent loss of income.
In this instance, the task was dependent on a single individual. Due to absence (such as annual leave or sickness), the responsibility was not picked up in time, and the claim window closed before action could be taken. As a result, the practice was unable to recover the funds at all.
Situations like this are more common than many realise — but they are also preventable.
Using the SimplePath methodology, this risk would have been identified and mitigated early:
- Job clarity: The claim process would have been clearly defined as a recurring, business-critical task.
- Risk assessment: The financial impact of missing the deadline would have been recognised, highlighting it as high priority.
- Standard Operating Procedure (SOP): A clear, documented process would ensure that anyone stepping in could complete the task correctly.
- Skills matrix: Rather than relying on one individual, multiple team members would be trained to carry out the process.
- Audit loop: Regular checks would flag missed claims or payments early, allowing corrective action before it’s too late.
By putting these structures in place, practices can move from a reactive position to a proactive one — protecting both income and operational stability.
If you’d like to understand how SimplePath can help safeguard your practice from similar risks, visit the SimplePath website to learn more.