https://club.hcqc.co.uk/c/self-audits/edit-lesson/sections/517639/lessons/2768242
Every year, general practice faces significant pressures during the autumn and winter months. Cold and flu season brings a surge in patient demand, higher staff pressures, and the responsibility of delivering flu vaccination programmes. For many practices, this period is the true test of resilience, planning, and patient-centred care.
We know that many of you have already started to deliver your flu vaccines — this audit is designed as a governance review of that process. It allows your team to reflect on what was planned before the campaign began, how delivery has been managed so far, and where there may still be opportunities to strengthen systems as vaccinations continue. By reviewing both preparation and early delivery, your practice is in a strong position to evidence learning, celebrate successes, and make real-time improvements throughout the season.
Why This Audit Was Created
This week’s audit focuses on preparedness for influenza vaccination delivery, in line with the CQC “We” statements on:
- Supporting people to live healthier lives (Effective)
- Responding to people’s immediate needs (Caring)
- Safe systems, pathways and transitions (Safe)
The aim is to ensure that practices are well-prepared for seasonal pressures, that vaccination systems are safe and inclusive, and that patients feel supported and reassured during a busy time of year.
Why It Matters
- Patient safety: Robust cold chain processes are essential to ensure vaccines remain safe and effective.
- High uptake: Vaccination programmes protect vulnerable groups and reduce pressure on the wider health system.
- Equity of access: Flexible clinics, outreach, and home visits ensure all eligible patients can receive vaccines.
- Trust and confidence: Clear communication about vaccine safety, availability, and access helps patients feel supported.
- Resilience: Planning for staffing, IT, and supply chain issues prevents disruption when demand peaks.
What Good Practice Looks Like
- Cold chain integrity: Daily monitoring, staff training, and contingency planning for equipment failures.
- Proactive call and recall systems: Using multiple channels (texts, calls, letters) to reach all eligible groups.
- Accessible clinics: Offering evening and weekend sessions, home visits for housebound patients, and step-free, inclusive environments.
- Trained and supported staff: Ensuring vaccinators are confident in anaphylaxis management, record-keeping, and patient communication.
- Continuous improvement: Reviewing uptake rates, patient feedback, and lessons from previous flu seasons.
Final Thoughts
Preparedness for cold and flu season is about more than vaccines — it is about resilience, equity, and responsiveness. A well-run seasonal programme reassures patients, protects vulnerable groups, and demonstrates that the practice can manage high demand safely and effectively.
By embedding this audit, practices can show clear evidence of:
- Safe vaccination storage and delivery.
- Equitable access for all patient groups.
- Staff and systems prepared for seasonal pressures.
Most importantly, it demonstrates to patients and regulators alike that the practice is committed to prevention, safety, and community wellbeing — even in the most challenging months of the year.
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