https://club.hcqc.co.uk/c/self-audits/edit-lesson/sections/517638/lessons/2374886
Intimate examinations are sometimes necessary as part of routine care — but for many patients, they can be uncomfortable, vulnerable moments. The presence of a trained chaperone offers safeguarding, reassurance, and respect for both patients and clinicians.
That’s why having a clear, well-implemented chaperone policy is more than just a regulatory requirement — it’s a marker of good care, dignity, and ethical practice.
What the CQC Expects
This audit supports three key CQC quality statements:
- Kindness, compassion and dignity
“We always treat people with kindness, empathy and compassion and we respect their privacy and dignity.”
- Consent to care and treatment
“We tell people about their rights around consent and respect these when we deliver person-centred care and treatment.”
- Governance, management and sustainability
“We have clear responsibilities, roles, systems of accountability and good governance.”
CQC inspectors will want to know that:
- Patients are routinely offered a chaperone where appropriate
- Staff understand the policy and follow it
- Consent and chaperone presence are properly documented
Why Chaperones Are Important for Patients
Patients have a legal and ethical right to feel:
- Safe
- Informed
- Respected
Offering a chaperone supports:
- Patient dignity and privacy
- Clear communication
- Protection against misunderstanding or discomfort
For some patients — especially those with previous trauma, language barriers, or anxiety — the offer of a chaperone can make a difficult experience feel safer and more controlled.
Why Chaperones Are Important for Staff
Chaperones also protect clinicians and staff by:
- Providing witnesses during sensitive procedures
- Reducing the risk of complaints or misunderstandings
- Offering support if an interaction becomes difficult
Ensuring all staff know the policy and how to apply it is part of building a transparent, well-led, and respectful working environment.
What This Audit Helps You Do
This audit gives you a structured opportunity to review:
- Whether the policy is clear and accessible
- If staff are trained and confident in applying it
- Whether documentation of chaperone use is consistent
- If patient experience is being respected and heard
Summary
Offering and recording the use of chaperones is a small step that speaks volumes. It reflects a culture of consent, compassion, and professionalism — all at the heart of general practice.
Use this audit to make sure your team is confident, your policy is active, and your patients feel respected.
