Many people don’t realise that general practices are public bodies — and that means they’re required by law to consider how their services affect people with protected characteristics (like disability, age, language needs, or ethnicity).
When GP services go digital (e.g., online booking, video consults), practices must make sure nobody is excluded — especially patients who face barriers with technology or communication.
This is part of the Equality Act 2010, and it’s something the CQC now looks for in their inspections under the new Single Access Framework. 📋
💡 If you’re working in general practice and want to check your compliance, we’ve created a practical audit to help:
“Inclusive Access to Digital Services Audit”
👉 https://club.hcqc.co.uk/c/self-audits/edit-lesson/sections/517638/lessons/2088134
Let’s make sure digital care is accessible to everyone 💻
#PrimaryCare #GeneralPractice #DigitalInclusion #PSED #CQC #HealthEquity #GPPractice #InclusionMatters #AccessibleHealthcare