https://www.cqc.org.uk/location/1-7014603859/inspection-summary
We found that:
- The practice did not provide care in a way that kept patients safe and protected from avoidable harm.
- Not all patients received effective care and treatment that met their needs. Patients with long-term conditions were not being reviewed effectively, coding was inaccurate and this put patients at risk.
- The practice did not have an effective quality improvement programme.
- The practice did not ensure that all medicines were prescribed safely to all patients. This included some high-risk medicines and controlled drugs.
- Medicine reviews were not always effective or completed in a timely manner.
- Oxygen for use in an emergency had expired and we found that there was a lack of an effective system to check expiry dates of equipment used at the practice.
- Patient safety alerts were not being managed effectively.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice respected patients’ privacy and dignity and patient confidentiality was maintained throughout the practice.
- The management and leadership of the practice did not promote the delivery of high-quality, person-centre care.
- The practice did not operate effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
We found two breaches of regulation. The provider must:
- Ensure care and treatment is provided in a safe way to patients.
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
In addition, there were areas the provider could improve and should:
- Continue to review and reduce where appropriate, prescribing rates for antibacterial medicines.
- Continue to identify, contact and assess patients who are eligible for NHS health checks.