NHS England has released a new episode of the Transforming Primary Care podcast, exploring how online access is changing the way general practice delivers care.
Recorded in March 2026, the episode brings together a panel of GPs and Practice Managers, chaired by Mary Hudson, Deputy Director for Primary Care Transformation and Improvement at NHS England, North East and Yorkshire.
The discussion focuses on how digital tools are supporting practices to improve both the patient experience and day-to-day operations.
Topics covered include:
- Online GP registration
- Online consultation requests
- Online appointment booking
- How digital access is helping to make services quicker, easier and safer for patients and practice teams
For GP partners and practice managers, the conversation offers practical insight into how practices are embedding digital-first approaches while maintaining safe, accessible care. It also highlights the opportunities and challenges of introducing new ways of working and how these changes can support demand management and improve the patient journey.
If your practice is continuing to develop its online access offer, or you are reviewing how patients interact with your services, this podcast provides useful reflections and real-world experiences from colleagues working in primary care.
As patient expectations continue to evolve, hearing how other practices are making the most of digital tools can provide valuable ideas to support your own service improvements.