From 1 July 2023, the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, they will contact their local integrated care board (ICB). Information about how to do this, including ways of contacting the ICB by phone, e-mail, or written correspondence, will be available on ICB/primary care websites and shared widely by ICBs to relevant stakeholders, partners, and patient groups. Members of the public will still be able to make a complaint to the service provider. More information will be available soon.
